Privacy Policy

Introduction

Claimora ("we," "our," or "us") is committed to protecting the privacy and security of personal information collected in connection with our debt recovery and collection services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you engage our practice or visit our website.

This policy applies to all personal information processed by Claimora in the ordinary course of providing legal representation for debt collection matters in Thailand. We comply with Thailand's Personal Data Protection Act B.E. 2562 (2019) and maintain professional confidentiality standards required of legal practitioners under the Lawyers Council of Thailand regulations.

Information We Collect

Personal Data Collected Directly

When you contact our practice or engage our services, we collect the following categories of personal information:

• Contact information including name, business name, email address, telephone number, and physical address
• Financial information related to outstanding debts, payment history, and transaction records
• Documentation supporting debt claims including contracts, invoices, promissory notes, and correspondence
• Debtor information necessary for collection activities including identity details, contact information, asset information, and payment capacity data
• Communication records including emails, letters, meeting notes, and telephone conversation logs

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Device information including IP address, browser type, and operating system
• Usage data including pages visited, time spent on site, and referral sources
• Preference settings and consent records

Information from Third Parties

During debt collection activities, we may receive personal information from third-party sources including credit bureaus, public records, court filings, and skip-tracing services when necessary to locate debtors or identify assets subject to collection.

How We Use Your Information

We process personal data for the following purposes:

• Service Delivery: To provide debt recovery representation including demand letter preparation, negotiation management, court representation, and judgment enforcement
• Legal Compliance: To fulfill obligations under attorney-client relationships and comply with applicable laws, court orders, and professional regulations
• Communication: To respond to inquiries, provide case updates, send billing statements, and maintain client contact
• Documentation: To maintain case files, preserve evidence, and create records required for legal proceedings
• Analytics: To understand website usage patterns and improve our online services (anonymized data only)
• Security: To protect against fraud, unauthorized access, and security threats

Legal Basis for Processing

Under Thailand's Personal Data Protection Act, we process personal information based on the following legal grounds: contractual necessity (to fulfill attorney-client engagement), legitimate interests (debt recovery activities on behalf of creditor clients), legal obligations (court procedures and professional requirements), and consent where specifically obtained for optional processing activities.

Data Sharing and Disclosure

We share personal information only in the following circumstances:

• With Clients: Debtor information and case progress shared with creditor clients we represent
• With Debtors: Client information disclosed in demand letters, court filings, and settlement negotiations
• With Courts: Information submitted in legal proceedings including statements of claim, evidence, and enforcement applications
• With Enforcement Authorities: Data provided to Legal Execution Department officers for judgment enforcement procedures
• Service Providers: Limited information shared with skip-tracing services, court filing agents, and IT service providers under confidentiality agreements
• Legal Requirements: Disclosures mandated by court order, subpoena, or applicable law

We do not sell, rent, or trade personal information to third parties for marketing purposes.

Data Security and Protection

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction:

• Encrypted data storage for digital case files and client records
• Secure physical storage with restricted access for paper documents
• Access controls limiting employee access to information necessary for their duties
• Regular security assessments and updates to protection systems
• Confidentiality agreements with all staff and service providers
• Secure communication channels for sensitive information transmission

While we maintain robust security measures, no transmission method or storage system is completely secure. We cannot guarantee absolute security but commit to promptly addressing any identified vulnerabilities or breaches.

Data Retention

We retain personal information for the following periods:

• Client Files: Seven years after case completion to comply with legal practice requirements
• Debtor Information: Duration of active collection efforts plus seven years for potential dispute resolution
• Financial Records: Ten years as required under Thai accounting regulations
• Website Data: Analytics data retained for two years; cookie data retained per user consent settings

After retention periods expire, we securely destroy personal information through deletion of digital records and shredding of physical documents unless ongoing legal obligations require continued retention.

Your Rights

Under Thailand's Personal Data Protection Act, you have the following rights regarding your personal data:

• Right to Access: Request confirmation of what personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of personal data subject to legal retention requirements
• Right to Data Portability: Receive your personal data in structured, commonly-used format
• Right to Object: Object to processing based on legitimate interests (may affect service provision)
• Right to Restrict Processing: Limit how we use your data in specific circumstances
• Right to Withdraw Consent: Revoke previously granted consent where processing relies on consent
• Right to Lodge Complaint: File complaint with Thailand's Personal Data Protection Committee

To exercise these rights, please contact us at [email protected]. We will respond to requests within 30 days as required by law.

Certain rights may be limited by legal obligations, ongoing litigation, or professional retention requirements. We will explain any limitations that apply to your specific request.

Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. We employ the following cookie categories:

• Essential Cookies: Necessary for website functionality (always active)
• Analytics Cookies: Help us understand site usage patterns (optional, requires consent)
• Preference Cookies: Remember user settings and choices (optional, requires consent)

For detailed information about cookie usage and management options, please review our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under 18, we will promptly delete such information unless legal obligations require retention.

International Data Transfers

Personal information is primarily processed within Thailand. If international transfers become necessary, we will ensure appropriate safeguards are in place to protect your data in accordance with Thailand's Personal Data Protection Act requirements for cross-border transfers.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through website notice or direct notification to active clients. The "Last Updated" date at the top of this policy indicates the effective date of the current version. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

If you have concerns about how we handle your personal data, you may also contact Thailand's Personal Data Protection Committee through the Office of the Personal Data Protection Committee website at www.pdpc.or.th.